Complaints and withdrawals

COMPLAINT

If you encountered a difficulty on our website or a problem of connection, delivery or with an item, we are at your disposal.

Please fill in the information in the following form so that we can answer you as soon as possible.

FIRST NAME *

LAST NAME*

EMAIL *

PHONE *

NUMBER OF ORDER ou INVOICE

ADDITIONAL INFORMATION *

(*) Information required for the processing of your request.

You have the right to access, modify, rectify and delete data concerning you (Art. 34 of the law "Informatique et libertés" of January 6, 1978).
To exercise this right, contact us.

RUTURNS POLICY

If your purchase does not meet your needs or you have changed your mind,

you have 14 days from the receipt of your order to make a partial or total return.

We are at your service. 

Please fill in the information in the following form so that we can answer you as soon as possible.

RETURNS PROCEDURE

1-Fill in the form below. 

• Request for return will not be taken into account without having made the request on the following form.

2-After receiving a confirmation email from our services, send your items to :

Carabelle Studio, 7 Avenue du Mas de Garric, 34140 Mèze, France.

• Any item returned after use or damaged following shipment without proven care will not be refunded.
• The shipping costs for the return of the item(s) are at the customer's expense. No refund or compensation can be requested in return.

• Any parcel with the return must include a copy of the invoice or information necessary to the identification of the order on plain paper (full name, postal address, telephone, email, number of order or invoice)

3-After receipt of the package and verification of the contents and condition of the items, a refund will be made within a maximum of 14 days.

The items offered by Carabelle Studio cannot be returned or exchanged.

Please fill in the information in the following form in order to answer you as soon as possible.

FIRST NAME *

NAME *

EMAIL *

PHONE *

REASON FOR YOUR RETURN *

Order error; I already have this item

On reflection I would not use this item

The size of the item does not meet my expectations

The article does not correspond with the description on the website

The delivery was late, I don't need the item anymore

Other

LIST THE ITEMS YOU WISH TO RETURN*

ADDITIONAL INFORMATION *

Ne remplissez pas ce champ si vous êtes un humain :